PURION SUPPORT
How can we help you?
Technical support, product guidance, and service requests — all in one place. Our team typically responds within 4 hours.
Quick answers to the most common questions
Frequently Asked Questions
Response Commitments
Critical< 1 hourProduction-halting issues — phone callback guaranteed
High< 4 hoursRobot offline — remote diagnostic initiated immediately
Medium< 8 hoursPartial issues — troubleshooting guide sent first
Low< 24 hoursGeneral inquiries and documentation requests
Fill in the form below and we'll get back to you within 4 business hours.
Submit a Support Ticket
Direct Contacts
Technical Support
Mon–Fri 08:00–20:00 (GMT+3)
Sales & Demo
Mon–Fri 09:00–18:00 (GMT+3)
General Inquiry
Mon–Fri 09:00–17:00 (GMT+3)